Return to Help Index
Shipping and Returns
How can I be sure my product arrives safe to eat?
  All our products are guaranteed to be “safe and suitable for refreezing” – so you can simply freeze any meat you don’t want to use immediately. Here is a link to a great article that explains that refreezing meat is safe if thawed properly. Click here for more information.
What day will my product ship on?
  Our customer service department will contact you with a delivery appointment when your beef is ready. If you have questions, regarding your delivery appointment, call (858) 909-0945 (Tuesday - Saturday 8-4 PM PST/PDT) • Via E-mail at (24 hours / day)